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See What Our Customers Have to Say - 32 Reviews
Located in Mt. Juliet
Located in Mt. Juliet
I installed a new Wi-Fi thermostat and noticed during the installation process that the previous thermostat was improperly wired. After installing the new one, wired correctly, it didn't work. Put the old one back on and it didn't work either. Contacted Estes and they said they could get someone out the same day. Brian came out early afternoon and quickly traced down the problem to an old control unit for a humidifier that was no longer installed and should have been removed when the HVAC was replaced. Brian rewired everything correctly and the new thermostat is now working like a champ. Just want to say Brian was professional, knowledgeable and courteous. Estes Heating and Cooling will continue to get all my business going forward.
Service: System Repair
A couple weeks ago when it snowed and the temperature in Nashville was 1F my furnace went down. I’d had another company out to look at it the week prior and they had improperly repaired it and then refused to answer the phone. Estes came out on what I’m sure was their busiest day of the season and properly fixed my furnace. They showed me the botched “repair” that the other company had put in. My furnace hasn’t skipped a beat since. They’ll definitely be my first call next time.
The technician arrived , quickly diagnosed the problem and gave me the option of a refurbished part or a new part. When I chose the new part, He went ahead and installed the refurbished part until the new part arrived. Then when it arrived he installed it without any extra charge. This was all done for a very reasonable price. They have a customer for life!!
This is an awesome company to deal with. Very kind and knowledgeable. The entire staff are honest hardworking people. I would never deal with anyone else after finding them. They went above and beyond to resolve my situation. I can't say enough about the most positive experience I have ever had with any business. They treat you like a human unlike other companies I have delt with. They are a blessing to me.
Nice people and fair pricing. I had my a new Ac unit, new ductwork, and ductless unit installed last year and everything is still working great! My electric bills are significantly lower than they used to be and the temperatures are regulated evenly in the house now. I’m glad I chose this company to do the work. Highly recommend them!
Scheduling was quick, easy, and friendly. They showed up on time, the owner (who did our diagnostic and repair) was very nice, thorough, and explained what he was looking for and what he found. The issue turned out not to be what another company "thought" and this correct fix was half the price to reaolve compared to what the other company was going to charge to try and fix it. Glad we called Estes!
I wanted to take a few minutes to write this gleaming review for Estes Heating and Air. They are hard working, honest, dependable and upfront. I had been wanting to cool/heat my warehouse area for years. When I finally asked them what I could do, they came out and assessed the situation and made a recommendation. I wish I had asked them years ago. I am not in the heating and air business, but I would rank them at the top of their tier for product knowledge, service and follow-up. You don't even need to think twice...just call them!
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